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Terms & Conditions
RETURNED GOODS POLICY

For your benefit we have enclosed our return policy. If it becomes necessary for you to return a component purchased from ALLAERO, we will be able to respond to your claim more efficiently if you follow these guidelines.

  1. Requests to return components must be made no later than 30 days from date of despatch from Allaero.
  2. Reports of shortage in shipment must be made within 7 days from date of despatch from Allaero.
  3. Normal Handling Charges are 25% (£50.00 minimum/£500.00 maximum) on stock items. Rectification charges may also be applied to the return of specific parts. All costs will be credited including freight, in the case of an error by ALLAERO.
  4. All returns must have prior approval to return* and should be returned with all freight and customs charges prepaid.
  5. ORIGINAL documentation, which includes all EASA/FAA Airworthiness Documentation supplied with the original shipment, must accompany the part.
  6. Please reuse the original packing material/methods where possible.
  7. All rotables must be returned in the ORIGINAL sealed bag, UNOPENED. Recertification will apply if returned out of original bag or if bag is opened.
  8. Claims to the carrier should be submitted upon receipt for obvious shortage or carton damage. If it becomes necessary to submit your claim to ALLAERO, a copy of your claim and/or correspondence with the carrier must also be submitted.

NOTE: For return approval please contact ALLAERO for a Return Goods Authorisation form on Tel: (44) 01293 592125, Fax: (44) 01293 592120 or email sales@allaero.com.