Terms & Conditions
RETURNED GOODS POLICY
For your benefit we have enclosed our return policy. If it becomes necessary for you to return a component purchased from ALLAERO, we will be able to respond to your claim more efficiently if you follow these guidelines.
- Requests to return components must be made no later than 30 days from date of despatch from Allaero.
- Reports of shortage in shipment must be made within 7 days from date of despatch from Allaero.
- Normal Handling Charges are 25% (£50.00 minimum/£500.00 maximum) on stock items. Rectification charges may also be applied to the return of specific parts. All costs will be credited including freight, in the case of an error by ALLAERO.
- All returns must have prior approval to return* and should be returned with all freight and customs charges prepaid.
- ORIGINAL documentation, which includes all EASA/FAA Airworthiness Documentation supplied with the original shipment, must accompany the part.
- Please reuse the original packing material/methods where possible.
- All rotables must be returned in the ORIGINAL sealed bag, UNOPENED. Recertification will apply if returned out of original bag or if bag is opened.
- Claims to the carrier should be submitted upon receipt for obvious shortage or carton damage. If it becomes necessary to submit your claim to ALLAERO, a copy of your claim and/or correspondence with the carrier must also be submitted.
NOTE: For return approval please contact ALLAERO for a Return Goods Authorisation form on Tel: (44) 01293 592125, Fax: (44) 01293 592120 or email sales@allaero.com.